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Rackspace Managed Hosting

Rackspace Managed Hosting

Overview

What is Rackspace Managed Hosting?

Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

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Recent Reviews

TrustRadius Insights

Rackspace's Cloud VPS services have found success in several key use cases, as reported by users and customers. Many have utilized …
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Good luck Rackspace

6 out of 10
February 08, 2018
Incentivized
Rackspace is being used to host many of our servers and databases. It is not being used by our whole organization because we are working …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Linux

$23.00

Cloud
per month

Windows

$75.00

Cloud
per month

Windows + SQL

$128.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Rackspace Managed Hosting?

Rackspace Managed Hosting is cloud computing company Rackspace's infrastructure-as-a-service offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments. Their options support general computing, databases, networking, storage, connectivity uses, and virtualized servers.

Bare Metal
A single dedicated server with a specific function, like a web server or database server. Storage, networking, and database options can be customized.

Virtualization
A single shared server that allows multiple users of the OS to each control their own network resources with the shared environment.

Private Cloud
Compute resources are shared within an organization, to offer a multi-tenant environment for (internal or external) customers.

Rackspace Managed Hosting Integrations

Rackspace Managed Hosting Competitors

Rackspace Managed Hosting Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

Amazon Web Services are common alternatives for Rackspace Managed Hosting.

The most common users of Rackspace Managed Hosting are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(64)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Rackspace's Cloud VPS services have found success in several key use cases, as reported by users and customers. Many have utilized Rackspace's robust infrastructure and top-notch performance capabilities to host their MySQL database infrastructure, ensuring reliable and secure data storage. Additionally, Rackspace's cloud site services have been a popular choice for hosting WordPress sites, providing a reliable and scalable platform for managing multiple websites. Users appreciate the flexibility and customization options offered by Rackspace, allowing them to optimize their web and database hosting solutions for optimal performance. Furthermore, Rackspace's Managed Hosting has been vital to the online presence of companies, ensuring industry-leading uptime and stability for business-critical applications. Overall, users have praised Rackspace for its reliability, customization options, and attentive customer service, making it a preferred choice for businesses that rely on flawless hosting and timely support.

Excellent Support: Reviewers have consistently praised Rackspace for its excellent support, with multiple users stating that the support provided by Rackspace is responsive, reliable, and helpful. Many reviewers describe the support team as knowledgeable and easily accessible, emphasizing their dedication to understanding and assisting customers' businesses.

Robust Server Offerings: Numerous users appreciate the robust server offerings provided by Rackspace. They mention that Rackspace's servers are highly scalable, offering flexibility in terms of complex topologies, independent storage scalability, and distributed workloads. Additionally, reviewers highlight that Rackspace has excellent uptime with almost no occurrences of website downtime.

Fair Pricing: Several users find the pricing offered by Rackspace to be fair. They indicate that the pricing aligns with the quality of service provided by Rackspace. This positive sentiment towards pricing indicates that customers feel they are getting value for their money when using Rackspace's services.

Slow and Unusable Cloud Files: Some users have found the Cloud Files offering to be relatively slow and unusable, affecting their ability to efficiently store and retrieve data.

Confusing Web Management Panels: The presence of 2-3 different web management panels with different logins has been frustrating and confusing for users, making it difficult for them to navigate and manage their accounts effectively.

Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by Rackspace, stating that it has gotten worse over the years and now comes at an additional monthly fee. This has led some users to consider moving their servers to a different company due to the poor support service.

Several recommendations have been given by users based on their experiences with Rackspace hosting services.

One suggestion is to consider using an alternate cloud hosting service that provides better support and lower costs.

Users also recommend establishing a good relationship with the Business development consultant at Rackspace, as they offer valuable technical expertise and assistance with architecture and best practices.

Another recommendation is to explore Rackspace's cloud services and rack connect for both cloud-based and dedicated solutions.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Jim Rubenstein | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used Rackspace's Cloud VPS services, as well as their cloud site services.

These services were used to host a MySQL database infrastructure and a series of Wordpress sites, respectively.

Rackspace's cloud VPS infrastructure is very robust and offers some top-notch performance capabilities out of some of the other providers in the space.

  • Excellent, responsive, reliable, and HELPFUL support
  • Robust server offerings
  • Excellent uptime
  • Fair pricing
  • Pricing is competitive, but other providers do beat them out with some of their pricing "features".
  • The Cloud Files offering is relatively slow and wasn't usable for us.
  • The automated backup feature that is offered for the Cloud Servers is pretty limited and wasn't usable for us.
  • There are 2-3 different web management panels, with different logins. It's hard to keep track of which one is which, and can be frustrating/confusing when trying to log in to your panel and choosing the wrong one.
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.

While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.

Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
  • The reliability of Rackspace allowed us to respond to a major network outage with another provider in just a few hours, experiencing minimal downtime.
  • The availability of robust cloud machines made their offering better than 90% of the other IaaS providers available.
  • The real-time support available to troubleshoot and diagnose any issues helped our engineering and ops teams stay on task and offload some nuanced issues onto their support team, freeing up our resources to serve our clients.
  • Amazon Elastic Compute Cloud (EC2)
Rackspace is a premier IaaS company with vast resources and an excellent reputation for reliability and support.

We have used AWS and Rackspace extensively over the last 10 years, while trying other providers for smaller, less mission critical, requirements. Rackspace has been solid throughout that time, experiencing very little unplanned downtime. During their planned maintenance windows, they were incredibly responsive and helpful in coming up with solutions to deal with the scheduled downtime so as to minimize, or eliminate, the downtime experienced by our customers.

We originally started working with Rackspace due to a major outage in the AWS platform, which opened our eyes to needing to diversify where our servers are located so as to reduce the risk on a single point of failure with any single provider.

Compared to Linode and Digital Ocean, specifically, Rackspace's offering is much more robust. While those other companies do have a good offering, they did not provide cloud servers with enough resources for our needs (MySQL databases with fast solid state disks, and large amounts of memory available).

We did host many machines with Joyent for a time, however, they were very focused on the SuSe operating system, which we wanted to move away from due to it's waning community support and relatively esoteric package management system.

Ultimately, Amazon and Rackspace were our two providers for hosting our infrastructure, consisting of several (4-10) application servers, database servers (typically 1 MySQL master with multiple slaves for reporting, backups, and failover), and micro-service host machines.
MariaDB, MySQL, GitHub, Laravel PHP Framework, Apache Web Server, Trello, Amazon Elastic Compute Cloud (EC2), Amazon Relational Database Service, Amazon S3 (Simple Storage Service), CloudFlare, PostgreSQL, MongoDB, Oracle ZFS
Matt Karcher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize Rackspace for approximately 45-50 user email accounts. These email accounts are being used across the whole organization and provides top level email access for a county government.
  • Rackspace is used to access email via A web interface as well as applications such as Outlook and Thunderbird.
  • Email for the county organization is very important and Rackspace provides excellent delivery of service and support.
  • The only area for improvement would be to mirror the Exchange capability, e.G.: calendaring, contact sharing and task list.
Rackspace is very well suited for any organization that requires 24/7 email access with very limited downtime.
  • Rackspace is not a low cost alternative to email service but a very reliable service for an organization that requires service that is not interrupted. If you do require an email vendor that provides excellent delivery, then Rackspace provides that service.
There is not a more reliable email delivery service that provides the services we require at the county level.
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